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Personalized care concierge

For Harvard Pilgrim Health Care and Tufts Health Plan members

Wellthy provides hands-on support to help you navigate care for your loved ones - and yourself.

Sign up for Wellthy using your work email address to get matched with a dedicated Care Coordinator.

Aging Care Expert

Health Conditions Expert

Mental Health Expert

Special Needs Expert

Financial Support Expert

Veterans Support Expert

How Wellthy helps

Your dedicated care expert is here to help you or a loved one. Our team handles your care needs while keeping you updated through the Wellthy platform.

Finding the right in-home aide or organizing a move into a facility

Recommending local socialization programs

Setting up in-home modifications, meal delivery, and transportation

Helping a family find the right legal resources

Navigating Medicare, Medicaid, Social Security and Veterans’ benefits

“Wellthy is the single best third-party provided benefit my employer offers. The team is diligent, thoughtful, and easy to connect with. Wellthy takes the stress out of finding care for me.”

- Wellthy Member

How it works


Create your account

Sign up using your work email address and verify your eligibility. You’ll need access to your employee ID to confirm your account.


Get matched with a care expert

Share some background on your care situation to get matched with a care expert that best fits your needs.


Let Wellthy provide relief

Connect with your care expert by phone or through our platform to create a plan. We’ll get to work on your to-do’s and be by your side as an advocate, guide, and project manager.

Hear from families like yours

Over-the-shoulder perspective photo of a man holding a framed picture. A play button is overlaid on top.

“With Wellthy, everything started falling into place”

James, on navigating bills in the wake of his wife's injury

Over-the-shoulder perspective photo of a woman using her computer. A play button is overlaid on top.

“I completely trust their advice and service”

Kathy, on juggling care needs for several family members

Photo of a woman holding up a framed picture. A play button is overlaid on top.

“One word to describe Wellthy ... would be angel”

Nicole, on caring for her mother during her final months

Personalized, tech-enabled support

Partner with a dedicated care expert who takes things off your plate

Your Care Coordinator will work with you to identify priorities, design a personalized plan, and get things done. The Wellthy platform is a centralized hub to help you stay organized, track progress, and keep family and friends in the loop.

Join a community of people who can relate to what you’re going through

Care shouldn’t be something you tackle alone. Wellthy Community is a peer-to-peer space where you can find support, share experiences, and exchange knowledge across a range of care topics.

Resources & events


  • You will need your Member ID to verify your eligibility.

    You'll also answer a few questions about who you're caring for: their name, location, conditions, and the top priorities. The more specific you are, the more accurate our Care Coordinator matching algorithm will be! There is a green bar at the top that tracks your progress in the questionnaire. Please be sure not to leave the page until it’s completed, or you may need to wait longer to get a matched Coordinator and begin getting assistance.

  • There is a silent, massive caregiving crisis impacting families, companies, and our country. This is caused by a confluence of factors — we have a large aging population who will live longer with more chronic conditions than ever before, families live further apart from one another, and our healthcare and eldercare systems are the most complex, opaque, and expensive in history. As a result, families managing complex care are extremely stressed and overwhelmed. We want to make their lives easier!

  • With Wellthy, families get assigned a dedicated Care Coordinator (think: personal healthcare project manager) who:

    • Schedules appointments
    • Refills prescriptions
    • Handles prior authorizations
    • Sources and vets in-home aides or nannies/babysitters
    • Handles a move into a care facility
    • And much more
    Especially for families managing complex care, they will save time, money, and stress by getting Wellthy's expert Care Coordinators.
  • You can use Wellthy to help with caring for your parents, in-laws, children, spouses, and siblings. We will dive in and help out regardless of the relationship as long as it is a close enough relationship that care needs are impacting you. Family members do not need to be listed as a dependent on your health plan to be eligible for Wellthy’s support.

  • We ask that you’re responsive and respectful of our Care Coordinators and their time. We want to do the best we can to support your family, but sometimes this requires us to gather additional information and guidance from you. The more you can share with us, the more helpful we can be!

  • Here are some examples of families we're helping:
    • Evaluating and recommending babysitting resources or nanny agencies
    • Locating support groups for spouse with a cancer diagnosis
    • Tracking down in-home or on-site childcare and learning solutions
    • Vetting in-network specialists for a child with autism
    • Evaluating in-patient facilities for a sibling with mental health concerns
    • Identifying resources to keep kids engaged, challenged, social and physically active
    • Navigating virtual learning options for children
    • Hiring in-home care for in-laws with multiple conditions including MS,
    • Alzheimer's, heart disease
    • Setting up specialist appointments after a new diagnosis
  • There is no maximum time we'll spend to ensure a family is supported!


  • The information you provide us upon onboarding is shared with your Care Coordinator. Information you provide to us throughout the course of your Care Project may also be shared with Care Advisers, our in-house experts, who assist your Care Coordinator in completing various tasks. This is known as your Care Team. In some cases, in order to continue arranging care, additional information may need to be shared from / disclosed to Wellthy by providers of Care. This requires proper authorization via our Authorization Form, which must be signed by the person receiving care (either yourself or your loved one) before proceeding. Additional information on how we share information can be found in Section 4 of our Privacy Policy.


  • Whether you are signing up for Wellthy for yourself or a loved one, the primary use of the information you provide us is to match you with a Care Coordinator and provide support on behalf of yourself or your family member(s). Additional information on how we use information can be found in Section 3 of our Privacy Policy.

  • If you have concerns about the use of our platform, you can always reach out to our Customer Support team through the chat bot on our website. If you have any privacy concerns, you can email privacy@wellthy.com and we'd be happy to help.

  • Add an extra layer of security to your account by turning on 2-Step verification in Account Settings. With this enabled, you'll sign into Wellthy using something you know (your password) and something you have (a code from the authenticator app on your phone).

  • Wellthy's fees are fully covered by your health plan. Sometimes there are additional fees when we set up private services and professionals (i.e. transportation, an in-home aide) that are not covered by insurance. We will always provide transparent information and options when there are out-of-pocket costs involved.

  • We can help with any and all health conditions or needs! We leave treating conditions to doctors and specialists, While we support everything else, including assisting with the administration and logistics (resources, service providers, appointments). We work closely with you, so we can be there every step of the way.

  • Wellthy is available nationwide in the United States. Since the service is virtual and powered by technology, we can connect and work with people on the East Coast, West Coast, and everywhere in between.

  • Wellthy's Care Coordinators are mostly social workers by background, and in many cases, have been or are caregivers themselves. They have previously worked at hospitals, insurance companies, and in other clinical settings. Most importantly, they are passionate about working with families to ease their care burdens. We carefully screen and vet all candidates before certifying someone as a Care Coordinator.

  • Care Coordinators are skilled and trained to help families navigate and manage all aspects of care. Just like enlisting a financial planner to help with your investments or a wedding planner to manage your special day, families should seek expert assistance to help guide them through major care decisions and events. Care Coordinators will put together a game plan and then get things done.

Relief is here

“Before I learned of Wellthy, I was on the verge of considering a leave of absence from work to focus on the items needed for my family. In a very short time, that all changed.”

on caring for her family