“Before I learned of Wellthy, I was on the verge of considering a leave of absence from work to focus on the items needed for my family. In a very short time, that all changed.”
Personalized care concierge
For Harvard Pilgrim Health Care and Tufts Health Plan members
Wellthy provides hands-on support to help you navigate care for your loved ones - and yourself.
Sign up for Wellthy using your work email address to get matched with a dedicated Care Coordinator.
Jamie
Aging Care Expert
Natasha
Health Conditions Expert
Ann
Mental Health Expert
Casey
Special Needs Expert
Morgan
Financial Support Expert
Alex
Veterans Support Expert
How Wellthy helps
Finding the right in-home aide or organizing a move into a facility
Recommending local socialization programs
Setting up in-home modifications, meal delivery, and transportation
Helping a family find the right legal resources
Navigating Medicare, Medicaid, Social Security and Veterans’ benefits
Finding providers, scheduling appointments, contesting insurance bills
Navigating alternative treatment, clinical trials, and top research centers
Handling the transfer of medical records and tracking down referrals
Sourcing support groups and therapists
Finding the right provider or in-patient/out-patient program
Navigating in-network and out-of-network options
Exploring alternative therapy options
Ongoing check-ins and support
Managing and sourcing aides and therapists
Navigating state and employer-sponsored benefits and coverage
Assisting with school decisions and transitions of care
Tracking down insurance approvals
Sourcing providers who work on a sliding scale (for those uninsured or underinsured)
Securing third party prescription or copay coverage
Advocating on appeals, bills, and financial aid applications
Vetting affordable housing options
Exploring community-based resources and programs
Helping veterans and caregivers gain access to benefits and providers
Navigating benefits and coverage offered through the VA and privately
Helping with a veterans financial benefit application
Finding the right emotional support programs
Smoothing the transition from the military to private citizenship
Finding the right in-home nanny or daycare
Evaluating local camps, clinics, day programs, and other activities
Sourcing supplemental academic support
Referring third-party back-up options
“Wellthy is the single best third-party provided benefit my employer offers. The team is diligent, thoughtful, and easy to connect with. Wellthy takes the stress out of finding care for me.”
- Wellthy Member
How it works
1
Create your account
Sign up using your work email address and verify your eligibility. You’ll need access to your employee ID to confirm your account.
2
Get matched with a care expert
Share some background on your care situation to get matched with a care expert that best fits your needs.
3
Let Wellthy provide relief
Connect with your care expert by phone or through our platform to create a plan. We’ll get to work on your to-do’s and be by your side as an advocate, guide, and project manager.
Hear from families like yours
Personalized, tech-enabled support
Partner with a dedicated care expert who takes things off your plate
Your Care Coordinator will work with you to identify priorities, design a personalized plan, and get things done. The Wellthy platform is a centralized hub to help you stay organized, track progress, and keep family and friends in the loop.
Join a community of people who can relate to what you’re going through
Care shouldn’t be something you tackle alone. Wellthy Community is a peer-to-peer space where you can find support, share experiences, and exchange knowledge across a range of care topics.
Resources & events
A guide to making the most of every medical appointment
Upcoming Webinar - Wednesday, February 19, 2025 at 12 pm ET
Navigating tricky care conversations with loved ones and providers
On-Demand · 45 minutes
An introduction to caring for someone with dementia or Alzheimer’s
On-Demand · 60 minutes
Technology in care: Cool tools for caregivers
On-Demand · 60 minutes
Wellthy presents: Acting as the care advocate in your family
On-Demand · 60 minutes
Wellthy presents: Planning for care expenses
On-Demand · 60 minutes
Wellthy presents: Navigating spoken and unspoken grief in care
On-Demand · 60 minutes
Wellthy presents: The care curve: Understanding the care journey ahead
On-Demand · 60 minutes
Wellthy presents: Care 101: How to untangle the complex healthcare web
On-Demand · 45 minutes
Understanding the legal aspects of care
On-Demand · 45 minutes
Cutting caregiver costs: Smart strategies for financial relief
On-Demand · 60 minutes
How to age-proof the home
On-Demand · 60 minutes
A family caregiver’s guide to dementia and Alzheimer's
On-Demand · 45 minutes
Determining when an aging family member needs extra support
On-Demand · 45 minutes
How to Care for a Loved One Battling Addiction
On-Demand · 45 minutes
Aging in Place: A Caregiver's Guide for Growing Older at Home
On-Demand · 45 minutes
Navigating Tricky Conversations with Aging Family Members
On-Demand · 45 minutes
Navigating Healthcare Options for the LGBTQ+ Community
On-Demand · 45 minutes
Supporting Your or a Loved One's Mental Health
On-Demand · 45 minutes
Medicare vs. Medicaid: Understanding the Differences
On-Demand · 45 minutes
When Roles Are Reversed: Caring for an Aging Parent
On-Demand · 45 minutes
Caring for a Loved One with Autism
On-Demand · 45 minutes
Beyond A Will: What to Know About Estate Planning
On-Demand · 45 minutes
Beyond A Will: What to Know About Estate Planning
On-Demand · 45 minutes
Wellthy presents: Caring for caregivers
On-Demand - 45 minutes
Making the right employee benefits decisions for you and your family
On-Demand · 60 minutes
FAQs
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You will need your Member ID to verify your eligibility.
You'll also answer a few questions about who you're caring for: their name, location, conditions, and the top priorities. The more specific you are, the more accurate our Care Coordinator matching algorithm will be! There is a green bar at the top that tracks your progress in the questionnaire. Please be sure not to leave the page until it’s completed, or you may need to wait longer to get a matched Coordinator and begin getting assistance.
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There is a silent, massive caregiving crisis impacting families, companies, and our country. This is caused by a confluence of factors — we have a large aging population who will live longer with more chronic conditions than ever before, families live further apart from one another, and our healthcare and eldercare systems are the most complex, opaque, and expensive in history. As a result, families managing complex care are extremely stressed and overwhelmed. We want to make their lives easier!
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With Wellthy, families get assigned a dedicated Care Coordinator (think: personal healthcare project manager) who:
- Schedules appointments
- Refills prescriptions
- Handles prior authorizations
- Sources and vets in-home aides or nannies/babysitters
- Handles a move into a care facility
- And much more
- Schedules appointments
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You can use Wellthy to help with caring for your parents, in-laws, children, spouses, and siblings. We will dive in and help out regardless of the relationship as long as it is a close enough relationship that care needs are impacting you. Family members do not need to be listed as a dependent on your health plan to be eligible for Wellthy’s support.
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We ask that you’re responsive and respectful of our Care Coordinators and their time. We want to do the best we can to support your family, but sometimes this requires us to gather additional information and guidance from you. The more you can share with us, the more helpful we can be!
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Here are some examples of families we're helping:
- Evaluating and recommending babysitting resources or nanny agencies
- Locating support groups for spouse with a cancer diagnosis
- Tracking down in-home or on-site childcare and learning solutions
- Vetting in-network specialists for a child with autism
- Evaluating in-patient facilities for a sibling with mental health concerns
- Identifying resources to keep kids engaged, challenged, social and physically active
- Navigating virtual learning options for children
- Hiring in-home care for in-laws with multiple conditions including MS,
- Alzheimer's, heart disease
- Setting up specialist appointments after a new diagnosis
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There is no maximum time we'll spend to ensure a family is supported!
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The information you provide us upon onboarding is shared with your Care Coordinator. Information you provide to us throughout the course of your Care Project may also be shared with Care Advisers, our in-house experts, who assist your Care Coordinator in completing various tasks. This is known as your Care Team. In some cases, in order to continue arranging care, additional information may need to be shared from / disclosed to Wellthy by providers of Care. This requires proper authorization via our Authorization Form, which must be signed by the person receiving care (either yourself or your loved one) before proceeding. Additional information on how we share information can be found in Section 4 of our Privacy Policy.
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Whether you are signing up for Wellthy for yourself or a loved one, the primary use of the information you provide us is to match you with a Care Coordinator and provide support on behalf of yourself or your family member(s). Additional information on how we use information can be found in Section 3 of our Privacy Policy.
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If you have concerns about the use of our platform, you can always reach out to our Customer Support team through the chat bot on our website. If you have any privacy concerns, you can email privacy@wellthy.com and we'd be happy to help.
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Add an extra layer of security to your account by turning on 2-Step verification in Account Settings. With this enabled, you'll sign into Wellthy using something you know (your password) and something you have (a code from the authenticator app on your phone).
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Wellthy's fees are fully covered by your health plan. Sometimes there are additional fees when we set up private services and professionals (i.e. transportation, an in-home aide) that are not covered by insurance. We will always provide transparent information and options when there are out-of-pocket costs involved.
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We can help with any and all health conditions or needs! We leave treating conditions to doctors and specialists, While we support everything else, including assisting with the administration and logistics (resources, service providers, appointments). We work closely with you, so we can be there every step of the way.
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Wellthy is available nationwide in the United States. Since the service is virtual and powered by technology, we can connect and work with people on the East Coast, West Coast, and everywhere in between.
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Wellthy's Care Coordinators are mostly social workers by background, and in many cases, have been or are caregivers themselves. They have previously worked at hospitals, insurance companies, and in other clinical settings. Most importantly, they are passionate about working with families to ease their care burdens. We carefully screen and vet all candidates before certifying someone as a Care Coordinator.
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Care Coordinators are skilled and trained to help families navigate and manage all aspects of care. Just like enlisting a financial planner to help with your investments or a wedding planner to manage your special day, families should seek expert assistance to help guide them through major care decisions and events. Care Coordinators will put together a game plan and then get things done.