FAQs

• Do I need any other information to sign-up?

  Please create your account with your UPHS work email address and verify your eligibility by confirming your network credentials.

  You'll also answer a few questions about who you're caring for: their name, location, conditions, and the top priorities. The more specific you are, the more accurate our Care Coordinator matching algorithm will be! There is a green bar at the top that tracks your progress. Please be sure not to leave the flow until you're all set up, or you may need to wait longer to get a matched Coordinator and we can begin assisting you.

• How does Wellthy work?

  With Wellthy, families get assigned a dedicated Care Coordinator (think: personal healthcare project manager) who:

  • Schedules appointments
    
  • Refills prescriptions
  • Handles prior authorizations
  • Sources and vets in-home aides or nannies/babysitters
  • Handles a move into a care facility
  • Contests insurance bills
  • And much more
    

  Especially for families managing complex care, they will save time, money, and stress by getting Wellthy's expert Care Coordinator to help.

• What are some use cases for the service?

  Here are some examples of families we're helping:

  • Evaluating and recommending babysitting resources or nanny agencies
  • Locating support groups for spouse with a cancer diagnosis
  • Tracking down in-home or on-site childcare and learning solutions
  • Vetting in-network specialists for a child with autism
  • Evaluating in-patient facilities for a sibling with mental health concerns
  • Identifying resources to keep kids engaged, challenged, social and physically active
  • Navigating virtual learning options for children
  • Hiring in-home care for in-laws with multiple conditions including MS, Alzheimer's, heart disease
  • Setting up specialist appointments after a new diagnosis

• Is there a cap on time a Care Coordinator will spend helping a family?

  There is no maximum on the time we'll spend to ensure a family is supported!

• Is information confidential?

  We take privacy very seriously. With consent, a Care Coordinator may share information with doctors, family, caregivers, or other providers in order to arrange care. Care Coordinators only share family information if it's in their best interest.

• Are there out-of-pocket costs?

  Wellthy's fees are fully covered by your employer. Sometimes there are additional fees when we set up services and professionals (i.e. transportation, an in-home aide) that are not covered by insurance. We will always provide transparent information and options when there are out-of-pocket fees involved.

• Why Wellthy?

  We believe that there is a silent, massive caregiving crisis impacting families, companies, and our country. This is caused by a confluence of factors—we have a large aging population, these people will live longer with more chronic conditions than ever before, families live apart from one another, and our healthcare and eldercare systems are the most complex, opaque, and expensive in history. The result for families is that managing complex care ends up being enormously stressful and overwhelming. We want to make it easier!

• What family members are covered?

  You can use Wellthy to help with parents, in-laws, children, spouses, and siblings. We will dive in and help out regardless of the relationship as long as it is a close enough relationship that care needs are impacting you.

• What are my responsibilities?

  We ask that you’re responsive and respectful of our Care Coordinators and their time. We want to do the best we can to support your family, but sometimes this requires us to gather additional information and guidance from you. The more helpful you can be to us, the more help we can provide!

• How can I make sure my account is secure?

  Add an extra layer of security to your account by turning on 2-Step verification in Account Settings. With this enabled, you'll sign into Wellthy using something you know (your password) and something you have (a code from the authenticator app on your phone).

• What conditions can Wellthy help with?

  Any and all! We let doctors and specialists focus on treating conditions. We help with everything else, including assisting with the administration and logistics (resources, service providers, billing, appointments). We work closely with you, so we can be there every step of the way.

• Where is Wellthy available?

  Wellthy is available in the United States, including U.S. territories. Both you and your loved ones must reside in these locations to have access to the service and platform.

• What is the background of a Wellthy Care Coordinator?

  Wellthy's Care Coordinators are mostly social workers by background, and in many cases, have been or are caregivers themselves. They have previously worked at hospitals, insurance companies, and in other clinical settings. Most importantly, they are passionate about working with families to ease their care burdens. We carefully screen and vet all candidates before certifying someone as a Care Coordinator.

• What will a Wellthy Care Coordinator do for a family?

  Wellthy's Care Coordinators are skilled and trained to help families navigate and manage all aspects of care. Just like enlisting a financial planner to help with your investments or a wedding planner to manage your special day, families should seek expert assistance to help guide them through major care decisions and events. Care Coordinators will put together a game plan and then get things done.